Why 79% of Your Team Managers are Poor Coaches and What to Do About It

CX Gurus

0:00 38:45

Briefing Notes

What You Will Learn:

Why coaching is critical to contact center success.
How our evolution as hunter-gathers is preventing your team managers from coaching well.
What skills your team managers must develop to coach effectively.
What a cohesive coaching system looks like.
Why measuring coaching activity and quality is the key to success.

Episode Sponsors

www.supportlogic.io

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