Rob Enslow is a contact center technology and BPO advisor specializing in CCaaS sourcing, cloud contact center architecture, and the practical application of AI, generative AI, and NLP to customer experience. He hosts the CTO Roundtable and is a 4DX practitioner. His career spans enterprise sales and channel leadership at Bright Pattern, TCN, Altigen Communications, Verizon Business, and Telarus, plus advisory roles to CEOs at ArenaCX, SingleComm, and Global BPO Services. Peers describe him as a go-to source on moving the CX needle at the C level.
Episodes with Rob Enslow
Innovations Driving The Contact Center
Feb 15, 2022
Reducing Turnaround Time To Train Agents With MicroLearning
Nov 17, 2021
Work From Home - The New Office
Oct 9, 2021
Why Contact Center Tech won't save you from Needing Salespeople on the Phones
Oct 9, 2021
Why 79% of Your Team Managers are Poor Coaches and What to Do About It
Oct 9, 2021
How is AI-Powered Speech Analytics transforming Contact Center Performance
Sep 13, 2021
Artificial Friction & Empathy
Aug 25, 2021
Intro to Artificial Intelligence in the Contact Center
Aug 18, 2021