About CX Gurus
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We didn't study contact centers. We ran them.
CX Gurus goes inside the enterprise contact center with the operators who've lived it — from 500-seat teams to 10,000+ global BPOs. Each week, the Cloud Tech Gurus team and guests break down what's actually working in CX and AI, and what's just noise.
Expect straight talk on AI agents, QA, WFM, vendor selection, and the messy reality of transformation. No consultants who've never taken a call. No hype. Just the practitioner's view from the floor.
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Darren Prine
Darren Prine is co-founder and Chief Revenue Officer of Cloud Tech Gurus, the only technology solutions distributor built exclusively around …
Fred Stacey
Jessica Voss
Co-founder of Cloud Tech Gurus. Drives growth strategy with deep front-line contact center leadership and CX transformation experience.