Blair Stevenson is founder and CEO of BravaTrak, a behavioral-science-based system that measures and improves coaching effectiveness in contact centers. He's specialized in frontline performance for 23 years, working with contact centers and retail networks across 50-plus large organizations, and he interviewed hundreds of managers of high-performing teams to isolate exactly what they do differently. He put that into a Performance Leadership System and into his book, Game On. He hosts the Secrets to Contact Center Success podcast. Before this work he was a service quality manager at New Zealand Lotteries. BA Psychology, Diploma in Teaching. Based in Auckland.
