Co-founder of Cloud Tech Gurus. Drives growth strategy with deep front-line contact center leadership and CX transformation experience.
Episodes with Jessica Voss
The Longest Wait: What Kidney Failure Taught Me About Customer Effort
Aug 20, 2026
Customer Success Myth Buster – Separating Fake News from Reality
May 24, 2022 Host
Cultural and Employee Engagement
Feb 15, 2022 Host
The Great Resignation: How we can leverage AI & Gig Workers
Jan 14, 2022 Host
Ready or Not, Here Comes The Cloud
Jan 14, 2022 Host
Why You Should Stop Shopping for AI
Jan 14, 2022 Host
Mentorship: Understanding and developing the next generation of Customer Success Leaders
Nov 19, 2021 Host
Reducing Turnaround Time To Train Agents With MicroLearning
Nov 17, 2021 Host
Why Customer Support is No Longer the Red-Headed Stepchild
Nov 17, 2021 Host
Work From Home - The New Office
Oct 9, 2021 Host
Why Contact Center Tech won't save you from Needing Salespeople on the Phones
Oct 9, 2021 Host
Why 79% of Your Team Managers are Poor Coaches and What to Do About It
Oct 9, 2021 Host
How is AI-Powered Speech Analytics transforming Contact Center Performance
Sep 13, 2021 Host
Customer Support Sucks....But Does It Have To?
Sep 13, 2021 Host
Artificial Friction & Empathy
Aug 25, 2021 Host
Intro to Artificial Intelligence in the Contact Center
Aug 18, 2021 Host
Lean Techniques in the Contact Center
Aug 12, 2021 Host
Engaging Contract to Hire Staff in a Tough Contact Center Labor Market
Jul 30, 2021 Host