Field Dispatch
Engaging Contract to Hire Staff in a Tough Contact Center Labor Market
Briefing Notes
The Phoenix Contact Center market is highly saturated, and post pandemic, it’s like the Wild, Wild, West. There are so many factors outside of our control, it can be disorienting. What can you control and what are the best decisions under the circumstances?
- Recruiter orientation
- Wages and/or Incentives
- Surveys and feedback
- Communication and Connection
- Debate on when to convert
- Micro promotions
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Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com
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