Dan Hale is Managing Director of Customer Care at Best Western Hotels & Resorts, part of the BWH Hotels enterprise spanning 19 brands and roughly 4,300 hotels across 100-plus countries. He's driven gains in production, efficiency, quality, and employee engagement in the Best Western contact center, and he's published on applying a Continuous Cycle of Improvement to engagement survey data — during a stretch when Best Western was named a Phoenix Business Journal Top 5 Employer two years running. Earlier roles at American Express Global Corporate Services and Cigna. He's part of the Execs In The Know Expert Network. BS, Ohio State.
