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Field Dispatch

Where Performance Meets Fun — Cynthia Carrese on Building Cultures That Work

Where Performance Meets Fun — Cynthia Carrese on Building Cultures That Work
CX Gurus
0:00 1:04:41
Listen on Apple Podcasts

Briefing Notes

Cynthia Carrese is Founder and Managing Director of C2 Strategic Partners, a customer success and leadership strategist who turns contact and sales centers into places where performance and fun go hand in hand. With a career spanning Fortune 500 powerhouses and fast-moving startups, she scales operations, boosts KPIs, and builds cultures that inspire.

In this episode:

  • Cynthia's origin story across Fortune 500s and startups
  • Scaling operations without burning out teams
  • Boosting KPIs while keeping the work enjoyable
  • Culture as a genuine performance driver
  • Developing strong leaders and relationships that stick

Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com

Featured Guests

Cynthia Carrese

Cynthia Carrese

Guest

Fred Stacey

Fred Stacey

Host

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Key Takeaways

  • Cynthia Carrese is Founder and Managing Director of C2 Strategic Partners, specializing in customer success and leadership strategy for contact and sales centers.
  • Her approach combines performance improvement with workplace enjoyment, scaling operations while maintaining team well-being.
  • Culture functions as a genuine performance driver that can boost KPIs while keeping work enjoyable.
  • Strong leadership development and relationship-building are key components of her strategy across Fortune 500 and startup environments.

Frequently Asked Questions

Who is Cynthia Carrese?

Cynthia Carrese is Founder and Managing Director of C2 Strategic Partners, a customer success and leadership strategist with experience across Fortune 500 companies and startups.

What does C2 Strategic Partners do?

C2 Strategic Partners transforms contact and sales centers into places where performance and fun coexist, scaling operations and boosting KPIs while building inspiring cultures.

What topics are covered in this episode?

The episode covers Cynthia's career origin story, scaling operations without team burnout, boosting KPIs while maintaining enjoyable work, culture as a performance driver, and developing strong leaders and relationships.