Fred Stacey

The Longest Wait: What Kidney Failure Taught Me About Customer Effort

Aug 20, 2026 Host

From Agent to CEO — Gina Gibson on Matching the Right Tech to the Right Problem

Aug 10, 2026 Host

Why People Disengage at Work — Justin Robbins on Rebuilding Trust in CX

Aug 10, 2026 Host

From Check Authorizations to AI ROI — Laura Zegar on 27 Years in CX

Aug 10, 2026 Host

From Crisis Line to Call Center QA — Lorne Wood on Fixing What Technology Can't

Aug 10, 2026 Host

Where Performance Meets Fun — Cynthia Carrese on Building Cultures That Work

Aug 10, 2026 Host

The Power of Connection: Valerie McSorley on People-First CX and Communities That Thrive

Aug 10, 2026 Host

30 Years of Fixing Contact Centers: Shellie Plymale on Doing CX the Right Way

Aug 10, 2026 Host