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The Power of Connection: Valerie McSorley on People-First CX and Communities That Thrive

The Power of Connection: Valerie McSorley on People-First CX and Communities That Thrive
CX Gurus
0:00 1:04:06
Listen on Apple Podcasts

Briefing Notes

Valerie McSorley is an award-winning producer, podcast host, and networking expert with deep roots in the contact center and customer experience industry. Over 25+ years she's turned relationships into results — and she joins Fred to talk about connection as a strategy, not a soft skill.

In this episode:

  • Valerie's origin story and 25+ years of building communities
  • Why connection is a strategy, not a soft skill
  • A human-centered approach to contact center performance
  • Building culture where every voice matters
  • Leading with authenticity — and helping others "bee" their best self

Connect with Valerie: https://www.valeriemcsorley.com | 

 

Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com

Featured Guests

Valerie McSorley

Valerie McSorley

Guest

Fred Stacey

Fred Stacey

Host

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Key Takeaways

  • Valerie McSorley has 25+ years of experience building communities and turning relationships into results in the contact center and customer experience industry.
  • Connection functions as a strategic business approach rather than merely a soft skill in customer experience.
  • A human-centered approach to contact center performance emphasizes building culture where every voice matters and leaders lead with authenticity.

Frequently Asked Questions

What is Valerie McSorley's background?

She is an award-winning producer, podcast host, and networking expert with 25+ years of experience in the contact center and customer experience industry.

What is the main topic of this episode?

Connection as a strategy in customer experience, including why it matters, how to build human-centered approaches, and creating cultures where every voice is valued.

Where can you connect with Valerie McSorley?

You can visit her website at https://www.valeriemcsorley.com