Darren Prine is co-founder and Chief Revenue Officer of Cloud Tech Gurus, the only technology solutions distributor built exclusively around contact center and CX. He co-hosts the CX Gurus Podcast. He is a 20+ year contact center veteran, plus six years in SOCAP International, including a term as West Chapter President. ICMI named him one of the Top 50 Contact Center Thought Leaders.
Episodes with Darren Prine
What If Your Contact Center Was Perfectly Staffed - Every Hour, Every Day?
Jul 16, 2026 Host
Escape the AI Graveyard: Why Most Bots Fail & How to Build AI That Actually Resolves
Jun 18, 2026 Host
Stop Paying for Agents. Start Paying for Outcomes. | Ft. Siddharth Victor, Movate
May 21, 2026 Host
Stop Buying Chatbots, Start Deploying AI Agents
Apr 23, 2026 Host
Why the Simplest Contact Center in the Room Keeps Winning
Mar 26, 2026 Host
AI Readiness vs. AI Deployment: Why Getting the Order Wrong Costs Millions
Mar 24, 2026 Host
From AI Chaos to Customer Confidence: Building Virtual Agents That Actually Work
Dec 18, 2025 Host
Modern Knowledge Management: Unlocking Real CX Results
Dec 4, 2025 Host
Automation and AI in Support: Keeping the Human Touch
Nov 6, 2025 Host
The Analytics Advantage: Why the Right QA Solution Defines Your CX Success
Oct 9, 2025 Host
AI, Humans & the Future of CX 🚀
Oct 3, 2025 Host
The AI Secrets Most Companies Don’t Know (Yet)
Sep 12, 2025 Host
Future of Knowledge Management | Martin Hobratschk
Aug 28, 2025 Host
Next Generation CX with Jeofrey Bean: Why Gen Z Is Rewriting Customer Experience
Aug 14, 2025 Host
How Do You Fix a Fast Moving Train
May 24, 2022 Host
The Great Resignation: How we can leverage AI & Gig Workers
Jan 14, 2022 Host
Ready or Not, Here Comes The Cloud
Jan 14, 2022 Host
AI Adoption Study
Oct 9, 2021 Host