Emre Tekoglu is Vice President of Customer Support at Zywave, the Milwaukee-based SaaS provider serving insurance brokers and financial planners. He built his career in technical support leadership — SunGard Public Sector, Superion, Director of Technical Support at CentralSquare, and Senior Manager of Technical Support at Salesforce. At Zywave his team earned Stevie Awards for Use of Technology and Use of Data & Analytics, with a later Silver Stevie for AI-enabled support built on a stack including Salesforce, SupportLogic, and Ymeadows. He teaches the Voice of Customer module in the CX Bootcamp by Mentors CX. BS and MBA, Cal State Chico.
