Every contact center leader makes the same bad bet every morning: overstaff and burn labor, or understaff and burn your CX. The traditional 8-hour shift was built for a world that no longer exists. In …
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Every contact center has an AI graveyard. Failed chatbots. Pilots that never scaled. The root cause is almost never the technology — it's a lack of AI readiness, unclear use cases, and AI that was …
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The BPO industry is splitting in two — commodity providers heading toward irrelevance, and transformation partners capturing all the growth. In this episode, Darren Prine sits down with Siddharth Victor, SVP & Head of Support …
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Most healthcare contact centers have tried chatbots and been burned. But what's possible today with AI agents is dramatically different. In this episode, Darren Prine sits down with Rebecca Clyde, Co-Founder and CEO of Botco.ai, …
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Jim Murphy didn't start out building contact centers. He started with a pager business out of a college apartment in the San Fernando Valley. Then the 1994 Northridge earthquake flooded his inventory, FEMA sent a …
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Most organizations buy AI and call it a day. But that's exactly where the real work begins. Darren Prine sits down with Wayne Butterfield, Founder of STX-AI, to unpack why so many AI initiatives fail …
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Guest: Adam Fenwick, SVP Global Alliances, Boost.aiTopic: Conversational AI in contact centersFocus: Strategy, design, regulation, and scaleAudience: CX leaders, contact center executives, IT and digital leaders Produced by the Cloud Tech Gurus Team. Subscribe for …
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Guest: Tyler Dixon, SVP of Sales at LiveProHost: Darren Prine — The Contact Center Gurus PodcastConnect with us:Website: https://cloudtechgurus.com/YouTube: The Contact Center Gurus Podcast Produced by the Cloud Tech Gurus Team. Subscribe for more insights …
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This episode dives deep into the balance between automation and human connection in modern customer support.Dan O’Connell, CEO of Front, joins Darren Prine to unpack how Front powers over 9,000 businesses to deliver seamless, personalized …
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Can analytics turn your contact center from a cost center into a driver of revenue and loyalty?In this conversation, Darren Prine and Jim Iyoob explore the new era of QA, one that’s powered by AI, …
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What happens when AI meets the human side of customer experience?In this episode, we discuss:How to break down silos across voice, email, chat, and socialWhere AI is making the biggest impact today (agent assist, routing, …
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Host: Darren PrineGuests: Brad Garner & Aaron Symbolik (Krista)What can AI really do for enterprises right now? Spoiler: it’s far more than chatbots and hype. In this episode, we dive into real-world wins, missed opportunities, …
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