Siddharth Victor

In this episode, Darren Prine sits down with Siddharth Victor, SVP & Head of Support Services at Movate, to break down why the traditional BPO model is structurally misaligned with what clients actually need — and what the shift to outcome-based CX looks like in practice.

Sid brings 23 years of experience, starting as a tech support engineer and now leading Movate's entire CX and enterprise support sales and solutions division.