Paul Husar

Paul Husar is a hands-on customer service and contact center operations leader who spent years running call center operations at LG Electronics. He works through performance metrics, Lean process improvement, and frontline leadership — reducing return authorization approvals from 30 days to 24 hours and cutting monthly abandon rate from 20–30% down to 3%. He led LG's full migration to a remote contact center platform, owning vendor selection, stakeholder alignment, training design, and rollout, and drove a quality initiative built on real-time performance dashboards, a rebuilt QA framework, and redesigned staffing models. TechSee named him one of its customer service leaders to watch in 2022.