Laura Zegar

Laura is the founder of QuantumCX, a customer service & customer experience consulting practice specializing in contact center transformation.

Previously, she was a Bank of America VP with contact center and customer experience oversight.

Laura is also a former Accenture management consultant and contact center BPO lead.

She has been in the contact center industry since 1999 with industry experience including banking & financial services, government, telecom, retail, and healthcare.

Laura is trained in coaching methods based on behavioral + organizational psychology, subconscious programming, and quantum physics.

She used this combined experience to create her proprietary QuantumCX MRI diagnostic framework to assess contact center health and transformation readiness.

Laura specializes in helping contact centers maximize their AI & automation investment ROI, streamline their omnichannel efficiency, and reduce agent attrition by creating a high quality employee experience