Jon Brown is Senior Vice President of Client Results at Liveops, a Solution Provider in the Cloud Tech Gurus Marketplace and a Cloud Tech Gurus client. Liveops delivers GigCX — flexible, AI-enabled customer service at scale using an on-demand agent workforce — for enterprise brands managing volatile volume, cost pressure, and expanding channel requirements. Jon works across all facets of contact center operations, and clients consistently describe him as a thought partner who lays out options with honest pros and cons rather than steering the decision. He joined CTG CEO Fred Stacey for the GigCX in Action session on delivering on-demand, high-quality customer experience.
