Jeofrey Bean

Jeofrey Bean is a customer experience and marketing consultant, workshop leader, and speaker who runs Del Mar Research, advising companies on marketing and CX decisions that increase customer advocacy and profitability. He's the author of three books: The Customer Experience Revolution with Sean Van Tyne, Customer Experience Rules! 52 Ways to create a great customer experience, and Next Generation Customer Experience with Vineetha Raveendran. He served as Adjunct Professor of Advanced Marketing and Customer Experience Leadership at UC San Diego Division of Extended Studies from 2013 to 2024. He's spoken at J.D. Power, LPL Financial, Scripps Health, Quest Diagnostics, Stanford, Verizon, Bloomberg Radio, and NPR.