Jen Waite is a product marketing leader with more than three decades in customer experience and the contact center industry. She served as Vice President of Product Marketing at Playvox — the contact center SaaS provider for quality assurance, performance management, coaching, learning, voice of the customer, and agent motivation — owning solutions marketing strategy, messaging, and segmentation. Earlier roles at Verint, NICE inContact, and TPG TeleManagement covered cloud contact center market strategy, positioning, and go-to-market launch plans. She writes and speaks on agent coaching, agent retention, and the evolution of workforce engagement and workforce management technology. Based in the Philadelphia area.
