Andy Bird is Chief Product and Technology Officer at LinkLive — an AI-enabled contact center platform trusted by more than 1,000 organizations in regulated industries — and a solution provider in the Cloud Tech Gurus Marketplace. He brought over two decades of CCaaS and enterprise software product leadership with him, built across AVANT, Concentrix, Lifesize, and eLoyalty. He's shipped the platforms most of us have sat in front of. Andy, welcome.