Andreas Knoefel is a customer success and services executive who has built the function from the inside — at Apple, at NextLabs, and at a string of startups. He's the inventor of the Customer Success Performance Index, a benchmarking framework built around net revenue retention, and he currently serves as Chief Customer Officer at Eloquent Cloud. If you've ever wondered whether your CS org is actually best-in-class or just busy, he has the data. Andreas, welcome.
