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Field Dispatch

Remote Work, Leadership, and the Future of Contact Centers | John Coulter

Remote Work, Leadership, and the Future of Contact Centers | John Coulter
CX Gurus
0:00 54:58
Listen on Apple Podcasts

Briefing Notes

In this episode of Contact Center Journeys, Fred Stacey sits down with John Coulter, SVP of Sales at Five Star Call Centers, to talk about developing future leaders in today's remote world — and how mentorship, networking, and staying connected keep our industry growing strong.

Timestamps / Chapters:

Hosted by: Fred Stacey

Produced by the Cloud Tech Gurus Team. Subscribe for more insights from industry leaders. Visit www.cloudtechgurus.com

Chapters

Key Takeaways

  • John Coulter is SVP of Sales at Five Star Call Centers and discusses leadership development in remote work environments
  • Mentorship and networking are identified as critical factors for keeping the contact center industry growing
  • Remote culture presents both challenges and opportunities for contact center operations and leader development

Frequently Asked Questions

Who is the guest in this episode?

John Coulter, SVP of Sales at Five Star Call Centers

Who hosts Contact Center Journeys?

Fred Stacey

What is the main topic of this episode?

Developing future leaders in remote work environments and the role of mentorship and networking in the contact center industry

Who produces this podcast?

Cloud Tech Gurus Team